{"id":15371,"date":"2021-12-02T06:00:01","date_gmt":"2021-12-02T06:00:01","guid":{"rendered":"https:\/\/shanebarker.com\/?p=15371"},"modified":"2024-05-12T05:42:54","modified_gmt":"2024-05-12T12:42:54","slug":"customer-acquisition-strategies","status":"publish","type":"post","link":"https:\/\/shanebarker.com\/blog\/customer-acquisition-strategies\/","title":{"rendered":"Customer Acquisition Strategy – The Complete Guide"},"content":{"rendered":"\n
Customer acquisition strategy is all about gaining new customers. Isn\u2019t that what business is about?<\/p>\n\n\n\n
Customer acquisition is key to creating leads that could possibly become customers. It\u2019s even more important to acquire quality, long-term customers.<\/p>\n\n\n\n
In this guide, I\u2019ll take you through all the steps and strategies of customer acquisition.<\/p>\n\n\n\n\n\n
The process by which you bring new clients or customers to your business is customer acquisition. <\/p>\n\n\n\n
The goal, for any company, is to create sustainable and systematic acquisition strategies that keep up with industry trends.<\/p>\n\n\n\n
Regardless of the size of your business, this is a very important aspect of running a business besides helping you turn a profit. <\/p>\n\n\n\n
It also acts as evidence of traction for your business to the outside world of partners, investors, influencers, and prospects.<\/p>\n\n\n\n
But what\u2019s the catch?<\/p>\n\n\n\n
Mind you, customer acquisition shouldn\u2019t be confused with lead generation. <\/p>\n\n\n\n
In the world of business, we often visualize the customer journey in the form a funnel, as shown below.<\/p>\n\n\n
As part of their journey through the customer acquisition funnel, consumers:<\/strong><\/p>\n\n\n\n Lead generation makes up the top part of the sales funnel. Lead acquisition is the middle section. <\/p>\n\n\n\n And lead conversion is all the way at the bottom. Customer acquisition, however, is the entire end-to-end process that involves all of these stages.<\/p>\n\n\n Creating a strategy for acquiring customers is important. Any goals that you have, whether they are customer related or not, need clear, mapped out steps to succeed.<\/p>\n\n\n\n Here\u2019s how to create a customer acquisition strategy:<\/p>\n\n\n\n To start your customer acquisition strategy, you\u2019ll first need to know who your potential customers are.<\/p>\n\n\n\n A great way to figure out who your audience is, is by using tools like Semrush<\/a>.<\/p>\n\n\n\n Semrush<\/a> can offer you customer insights that can help you create a better profile of what a potential customer looks like. This can be gained from location, age, time spent on page, and gender.<\/p>\n\n\n\n Some other important things to remember when defining your target audience:<\/strong><\/p>\n\n\n\n You cannot achieve a successful end result without having achievable goals to get there. <\/p>\n\n\n\n That\u2019s why it\u2019s important to constantly assess your goal, make sure that it\u2019s realistic and that you are working towards it at a steady pace.<\/p>\n\n\n\n If it seems that a goal is unachievable at the current time, figure out why and if there is a solution to speed up the process.<\/p>\n\n\n\n When it comes to customer acquisition, setting goals isn't too difficult. <\/p>\n\n\n\n There is plenty of measurable data you can use to assess whether goals are being achieved. <\/p>\n\n\n\n You can measure weekly or monthly metrics of your customer lifetime value, customer acquisition costs, and monthly recurring revenue.<\/p>\n\n\n\n There\u2019s a plethora of different channels you can utilize related to customer acquisition.<\/p>\n\n\n\n It will be easier to choose the right channels to use if you already have the ideal customer in mind. Simply ask yourself which channels they most frequently use.<\/p>\n\n\n\n Here are some examples of channels you can use to acquire new customers:<\/p>\n\n\n\n There\u2019s a plethora of different channels you can utilize related to customer acquisition.<\/p>\n\n\n\n It will be easier to choose the right channels to use if you already have the ideal customer in mind. Simply ask yourself which channels they most frequently use.<\/p>\n\n\n\n There\u2019s a plethora of different channels you can utilize related to customer acquisition.<\/p>\n\n\n\n It will be easier to choose the right channels to use if you already have the ideal customer in mind. Simply ask yourself which channels they most frequently use.<\/p>\n\n\n\n Here are some examples of channels you can use to acquire new customers:<\/p>\n\n\n\n Organic leads come from search engines. It\u2019s the purest way of getting new customers but is also the most difficult to master. The good thing about it is that it\u2019s free, in a way.<\/p>\n\n\n\n Getting organic traffic to your website through search engines requires your website to rank high in the search results of search engines like Google. <\/p>\n\n\n\n To get Google to rank your content higher, it needs to be optimized for search engines.<\/strong><\/p>\n\n\n\n While it\u2019s true that potential leads searching for a term on Google and finding your article costs nothing, creating an article and website that ranks high on a search engine can still be costly.<\/p>\n\n\n\n You\u2019ll need to hire SEO specialists, writers, and UX teams to help create articles that are SEO-friendly, and even then, it could take a while before you get a high traffic volume.<\/p>\n\n\n\n This is done through advertising on search engines.<\/p>\n\n\n\n Some PPC (pay-per-click) platforms will allow your ads to be displayed on partner websites as well. <\/p>\n\n\n\n Instead of trying to optimize your page to get a high SEO score, you pay for your ad to be displayed on search engines and websites that use a PPC platform.<\/p>\n\n\n\n Social media is by far one of the best customer acquisition channels you can use. <\/p>\n\n\n\n 59% of people worldwide use social media, that\u2019s over 4 billion people.<\/p>\n\n\n\n There are 2 channels to choose from when trying to acquire customers on social media. Either organically or paid.<\/p>\n\n\n\n Organic traffic is gained directly from your brand\u2019s social media accounts. This could be through posting content on Facebook, Instagram, Twitter, or TikTok. <\/p>\n\n\n\n There are various content marketing<\/a> strategies for social media to get users interested in visiting your website or store.<\/p>\n\n\n\n Paid social media content marketing is when you pay to promote a post or video about your brand on social media platforms.<\/p>\n\n\n\n If you need help with channel alignment or picking the right KPIs, you should get in touch with Selling Revolution<\/a>. They build selling systems that can help you get more quality leads.<\/p>\n\n\n\n Want a pro tip?<\/strong><\/p>\n\n\n\n If you exist in a hyper-competitive market like real estate, harness the power of paid channels to increase your lead volume. <\/p>\n\n\n\n An experienced Google AdWords agency can help you acquire better leads than organic channels like Google Search.<\/p>\n\n\n\n It\u2019s important that you don\u2019t create one blanket customer acquisition strategy. Each channel will not only have different goals to attain and keep track of, but also need a different strategy to achieve those goals.<\/p>\n\n\n\n For social media marketing, you will most likely track likes, shares, number of comments and the click-through rate of each separate post, to gauge which posts perform better.<\/p>\n\n\n\n A lot of social media posts will have their own special landing page, specifically created to help lead users down a funnel towards a purchase. This social media landing page will also be part of your customer acquisition strategy. After all is said and done, and you\u2019ve gained new customers, make sure to collect their feedback and opinions.<\/p>\n\n\n\n Customer feedback can be collected through surveys after purchase, email contact forms, social media comments, in-person interviews, and even review sites like Trustpilot, Amazon Customer Reviews, and Google Reviews.<\/p>\n\n\n\n All successful businesses and brands are constantly striving to improve every part of their business. This includes customer acquisition. <\/p>\n\n\n\n Once you\u2019ve implemented your customer acquisition strategy, it\u2019s time to assess whether your goals have been achieved, or whether it\u2019s time to go back to the drawing board.<\/p>\n\n\n\n There are plenty of small things that could be working against your customer acquisition goals, which is why feedback and assessment are important parts of your strategy.<\/p>\n\n\n\n Things to bear in mind when assessing and improving your strategy are:<\/p>\n\n\n\n For instance, according to Invesp, SaaS companies can double their paying customers by simply offering a free trial without asking them for their credit card info.<\/p>\n\n\n Such knowledge can only be gained by doing your due diligence in market research. It forms the foundation without which any of your other customer acquisition strategies wouldn\u2019t work.<\/p>\n\n\n\n Now that we\u2019ve touched upon how to create a customer acquisition strategy, let\u2019s take a look at some of the best customer acquisition strategies. <\/p>\n\n\n\n Video marketing is on the rise. 81% of businesses leverage it, up from 63% from last year. That\u2019s because 97% of marketers have found video content useful to increase customer<\/a> understanding of their offerings. Another 76% have found it helpful to increase web traffic and sales.<\/p>\n\n\n\n People tend to be visual learners, and videos are one of the best ways to inform prospects about your brand and your products. <\/p>\n\n\n\n You should try to find a good balance between informative and interesting videos. Leverage influencers to create such videos, and share on social media, and on your website.<\/p>\n\n\n\n What\u2019s more, you ask?<\/p>\n\n\n\n\n
How to Create a Customer Acquisition Strategy<\/strong><\/h2>\n\n\n\n
1. Find Your Target Audience<\/h3>\n\n\n\n
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2. Set Clear Goals<\/h3>\n\n\n\n
3. Define Which Channels You Want To Use<\/h3>\n\n\n\n
Organic Lead Generation<\/h3>\n\n\n\n
Paid Search Marketing<\/h3>\n\n\n\n
Social Media Organic\/Paid<\/h3>\n\n\n\n
4. Create Strategies Unique To Each Channel<\/h3>\n\n\n\n
Organic traffic will be about optimizing your website and articles for SEO. There are plenty of tools that can help you improve your website\u2019s SEO.<\/a><\/p>\n\n\n\n5. Collect Feedback<\/h3>\n\n\n\n
6. Assess and Improve<\/h3>\n\n\n\n
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The Best Customer Acquisition Strategies<\/strong><\/h2>\n\n\n\n
1. Leverage Video Content<\/h3>\n\n\n\n